This is a legal agreement between Customer and Fleeticc for the service use. By using our service, you agree to be bound by the terms and conditions of this agreement. If you do not agree to this agreement, you may not use our service.

Overview

At Fleeticc, we are committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully in accordance with The EU's General Data Protection Regulation (GDPR) and other applicable privacy laws. All data that we collect is used solely for providing a service to you.

In particular:

• We do not sell your personal information to third parties
• We collect only the data necessary to provide our GPS tracking services
• We use industry-standard security measures to protect your data
• We provide you with control over your data and privacy choices
• We are transparent about how we collect, use, and share your information

Information We Collect

We collect information necessary to provide our GPS tracking services and improve your experience. Below, we categorize the data we collect and explain how it's used.

Data Linked to Your Identity

The following data types are collected and linked to your identity:

Location Data (Coarse Location)

We collect location information to provide our core GPS tracking services:

• GPS coordinates and approximate location
• Real-time vehicle location data
• Travel history and routes
• Stop duration and idle times

Used for: App Functionality, Third-Party Advertising

Device Identifiers

We collect device identifiers to provide and improve our services:

• Device ID - unique identifier for your mobile device
• Device IMEI numbers - used to associate GPS tracking devices
• IP address and device identifiers

Used for: App Functionality, Third-Party Advertising

Usage Data (Advertising Data)

We collect usage and advertising-related data to improve our services and support advertising:

• App usage patterns and interactions
• Advertising identifiers and related data
• Performance metrics and crash reports

Used for: Third-Party Advertising, App Functionality

Data Not Linked to Your Identity

The following data may be collected but is not linked to your identity:

Contact Information

• Name - used for account management and personalization
• Email Address - used for account management, communication, and support
• Phone number (optional) - used for account verification and support

Used for: App Functionality

Additional Information We Collect

• Account credentials - used to authenticate users and secure your account
• Vehicle information (license plate, VIN, make, model, year, color) - used for fleet identification and management
• FCM tokens - used for push notifications on mobile devices
• Browser type and operating system
• HTTP requests - we maintain logs of incoming HTTP requests containing IP addresses, requested URLs, referral URLs, and other similar attributes provided by your browser

We do not transmit your phone number, contact lists, or any other data stored on your mobile device beyond what is necessary for our services.

Cookies

Cookies are small files that are temporarily stored by your web browser. They are used solely for session management (remembering who you are once you login) and for storing preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes.

Most of our cookies expire as soon as you log out or close the browser window. We recommend that you enable cookie support in your browser as many features of our website will not work otherwise.

Third-Party Advertising

Our mobile applications may include advertisements from third-party advertising networks, including Google AdMob. Advertising is only displayed to users on our Free Plan. Paid subscribers (Basic and Premium plans) do not see advertisements. These advertising services help us provide our free plan at no cost to users.

Google AdMob: We use Google AdMob to display advertisements in our mobile applications. AdMob may collect and use certain information to provide personalized advertising experiences. This may include:

• Device identifiers (such as advertising IDs)
• Coarse location information
• App usage data
• Advertising interaction data

Google AdMob's use of information is governed by Google's Privacy Policy. You can control personalized advertising through your device settings or by visiting Google's Ad Settings.

Your Control: Free plan users can opt out of personalized advertising by adjusting their device's advertising settings. On iOS devices, you can manage tracking permissions through Settings > Privacy > Tracking. On Android devices, you can opt out through Google Play Services settings. Please note that opting out may not eliminate all advertisements, but it will make them less relevant to your interests. Paid subscribers do not see advertisements and therefore do not need to manage these settings.

How We Use Your Information

We use your information for the following purposes:

• Service Provision: Providing and improving our GPS tracking services
• Communication: Sending service notifications, updates, and support communications
• Support: Providing customer support and technical assistance
• Device Management: Managing device associations with your vehicles
• Notifications: Sending push notifications for alerts and updates
• Analytics: Analyzing usage patterns to enhance user experience (using anonymized data where possible)
• Advertising: Supporting third-party advertising services to help fund our free or low-cost app offerings
• Legal Compliance: Meeting legal and regulatory requirements

Security

Your data is stored on secure servers. We have taken further steps to prevent unauthorized access to your data, including running firewall software and keeping our servers up-to-date with security patches. That said, we cannot guarantee nondisclosure of personal information due to factors beyond our control. If you suspect that your account has been compromised, please contact us as soon as possible.

Connections are secured by Secure Sockets Layer (SSL). SSL is a standard security technology for establishing an encrypted link between a server and a client, allowing sensitive information to be transmitted securely.

Our account creation, login and recovery system was developed using latest authentication standards to prevent any hacking possibility. During account creation, collected data is encrypted using one-way encryption algorithms and saved to the database.

Data Sharing and Third-Party Services

We may share certain information with third-party service providers who help us operate our services:

• Advertising Partners: We share device identifiers, location data (coarse), and usage data with advertising partners like Google AdMob to support advertising in our apps. This data is used to deliver and measure advertising effectiveness.
• Analytics Providers: We may share anonymized usage data with analytics providers to help us understand how our services are used and improve them.
• Cloud Service Providers: We use cloud service providers to store and process your data securely.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our users.

We do not sell your personal information to third parties. All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Your Privacy Rights

You may request access to the personal data that is collected and to correct data that may be inaccurate. In some cases, on your request, account and other collected data can be completely removed. Fleeticc reserves the right to request proper identification of you prior to providing personal data or rectifying any inaccurate data.

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data (subject to legal requirements)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us at support@fleeticc.com.

User Tracking and Advertising Preferences

Our mobile applications may request permission to track your activity across apps and websites owned by other companies. This tracking helps us and our advertising partners provide you with more relevant advertisements and improve our services.

Your Choice: You have complete control over whether to allow tracking. When you first open our app, you may see a prompt asking for permission to track. You can choose to allow or deny this request. You can also change your tracking preferences at any time through your device settings:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads (or Google Settings > Ads)

If you choose not to allow tracking, you will still be able to use all features of our app. You may see less relevant advertisements, but this will not affect the core functionality of our GPS tracking services.

Account Deletion

You have the right to permanently delete your Fleeticc account and all associated data at any time. To protect your privacy and security, the account deletion process involves several steps:

• Multi-step confirmation: You will be asked to confirm your intent by typing a specific phrase ("delete my account") and entering your account password.
• Finality: Once confirmed, your account, profile, vehicles, tracking history, and all associated data will be permanently deleted. This action cannot be undone and your data cannot be recovered.
• Email notification: After successful deletion, you will receive a confirmation email for your records.

If you need assistance or have questions about the deletion process, please contact us at support@fleeticc.com.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. Once it is no longer needed, it is deleted automatically.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

Fleeticc may change this agreement at any time for any reason by posting the modified agreement on our website. We will notify you of any significant changes through our website or email.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fleeticc
Sri Lanka
support@fleeticc.com
+94 (76) 824 2884